Frequently Asked Questions
Everything you need to know about your gear and the Braille Skateboarding community.
How long will it take for my skateboard to ship?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 10-15 business days depending on customs.
What is your return policy for skate decks and completes?
We offer a 30-day return policy for unused items in their original packaging. Please note that once a skateboard has been gripped or skated, it is no longer eligible for a return.
Do you ship your products internationally?
Yes, we ship Braille gear worldwide! Shipping rates and estimated delivery times are calculated at checkout based on your specific location.
How do I know which skateboard size is right for me?
Generally, deck size depends on your height and shoe size. We recommend 7.75" to 8.0" for beginners or younger skaters, and 8.25" or larger for those looking for more stability or technical street skating.
Are your skateboards suitable for absolute beginners?
Absolutely! Our boards and 'Skateboarding Made Simple' tutorials are specifically designed to help beginners progress from their first push to advanced tricks.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.